Table of Contents
1 Introduction
Welcome to Sonabat. This Privacy Policy explains in full how your personal information is collected, used, stored, and kept secure. Sonabat's Privacy Policy applies to everyone who uses the platform — website visitors, registered members, and mobile app users alike.
We believe your personal information belongs to you. Sonabat collects only what is necessary to improve the platform and enhance your experience. We never collect unnecessary data or use it for the purpose of selling to third parties.
By using Sonabat's services, you agree to this Privacy Policy. If you disagree with any part of it, please refrain from using Sonabat and contact our support team.
This Privacy Policy may be updated at any time. Any changes will be notified on the platform and the updated date will be shown at the top of this page.
2 What Information We Collect
Sonabat may collect your information in several ways. The types of information collected are described in detail below:
Personal Identity Information:
- Full Name and Date of Birth
- Mobile Number and Email Address (if applicable)
- National ID number or passport number (for KYC verification)
- Current Address
Financial Information:
- Mobile Banking Number (bKash, Nagad, Rocket)
- Crypto wallet address (if applicable)
- Transaction History
Technical Information:
- IP Address and Device Information
- Browser Type and Operating System
- Platform Activity Logs
- Cookies and Session Data
| Data Type | Reason for Collection | Mandatory? |
|---|---|---|
| Name & Date of Birth | Age & Identity Verification | Yes |
| Mobile Number | Account Security & Communication | Yes |
| NID / Passport | KYC Verification | On Withdrawal |
| Payment Information | Deposits & Withdrawals | Yes |
| IP Address | Security & Fraud Prevention | Automatic |
| Cookies | User Experience Improvement | Automatic |
3 Purpose of Data Use
Sonabat uses your information only for specific, legitimate purposes. We never use your data for anything unnecessary. The main purposes for which your information is used are outlined below:
- Account Management: Your information is used for registration, login, and account security purposes.
- Payment Processing: Financial information is required to process deposits and withdrawals successfully.
- KYC Verification: Identity information is used to verify your identity before processing large withdrawals.
- Customer Support: Your information is used to resolve issues quickly and provide accurate support.
- Fraud Prevention: Data is analyzed to identify suspicious activity and keep accounts secure.
- Promotional Communications: Your information may be used to inform you of relevant offers and bonuses (you can opt out of this at any time).
- Platform Improvement: Data is used to analyze user experience and improve service quality.
- Legal Liability: To comply with applicable laws and provide required information to government authorities.
Sonabat never sells your personal information to third parties. Your data is used solely to operate Sonabat's services.
5 Cookies & Tracking
Sonabat uses cookies and similar technologies to enhance your browsing experience. Cookies are small text files stored on your device that help us remember your session and preferences.
Types of cookies Sonabat uses:
- Essential Cookies: Essential for login sessions, security, and core platform functionality. These cannot be disabled.
- Functionality Cookies: Used to remember your language preference, display settings, and account preferences.
- Analytics Cookies: Used to understand which parts of the platform are most visited, helping us improve our services.
- Security Cookies: Used to detect suspicious activity and prevent fraud.
You can manage cookies at any time through your browser settings. Keep in mind that disabling certain essential cookies may affect how Sonabat functions.
6 Data Security
Sonabat uses the latest technology and security measures to protect your information. The following safeguards are active under our Privacy Policy:
- SSL Encryption: All data transfers are protected with 256-bit SSL encryption.
- Data Encryption: Stored sensitive data is kept in encrypted form.
- Two-Factor Authentication (2FA): An extra layer of security at login.
- Server Security: Our data centers are under 24/7 monitoring and protected by firewalls.
- Regular Security Audits: Regular security audits conducted by third-party experts.
- Staff Training: Sonabat staff undergo rigorous data privacy training.
No digital system is entirely immune to risk. Always keep your password confidential and avoid logging in from unfamiliar devices.
7 Your Rights
Under Sonabat's Privacy Policy, you have certain important rights over your own data. You may exercise these rights at any time:
Right to Access
You can request to see what information Sonabat holds about you.
Right to Rectification
You can request corrections to any inaccurate or incomplete information.
Right to Erasure
You can request deletion of your data under certain circumstances.
Right to Restrict Processing
You can restrict how your data is used for specific purposes.
Right to Data Portability
You can request a copy of your personal data in a structured format.
Right to Opt Out of Marketing
You can opt out of promotional messages at any time.
To exercise any of these rights, please contact Sonabat's support team. We typically respond to requests within 30 business days.
8 Data Retention Period
Sonabat retains your information only for as long as necessary. Retention periods may vary depending on the type of data:
- Account Information: Retained for the duration of the active account and for 5 years after closure.
- Transaction Records: Retained for a minimum of 5 years in compliance with financial regulations.
- KYC Documents: Retained in accordance with regulatory authority guidelines.
- Communication Logs: Support conversations are retained for up to 2 years.
- Cookies & Session Data: Automatically deleted at the end of a session or upon expiry of the set period.
Once the retention period expires, Sonabat securely deletes your data or anonymizes it so it can no longer be used to identify you.
Information may be retained beyond the standard period if required by law or an ongoing investigation. You will be informed as far as possible in such cases.
9 Policy Updates
Sonabat may update this Privacy Policy from time to time. Changes may be made as our services expand, laws change, or technology evolves.
- For significant changes, notifications will be sent both on the platform and to your registered mobile number.
- The date of the most recent update will always be shown at the top of this page.
- Continued use of the platform after any changes will be considered acceptance of the updated policy.
- If you object to any changes, please contact our support team before closing your account.
We recommend checking this page regularly to stay up to date with the latest privacy policy.